University of Hawaii I.T.C.

The Challenge:

The University of Hawaii’s Information Technology Center is a new 24-7-365 state-of-the-art facility that maximizes sustainability and expands UH IT Services’ (ITS) capabilities to manage, facilitate and provide support of IT resources and systems throughout the State of Hawaii, all from a centralized location. ITS’s directive is to provide IT support to the University’s 10-campus system and multiple education, research and training centers spread across six islands. UH ITS has a unique and difficult challenge because of Hawaii’s geographical limitations, which include high mountains and deep ocean channels between islands. The under-resourced IT unit was spread across seven buildings and housed in facilities with aged infrastructure that is insufficient to support the amount of thermal and electrical requirements IT servers needed.

The Solution:

The new facility allowed for consolidation of ITS staff to provide a centralized help desk, operations and management center, and statewide maintenance services. In addition, it also provided a multimedia facility that the University community can benefit from and use on a daily basis.

AMX’s new Enova series digital media multi-format switchers and DX Link transmitters were exactly the answers UH ITS needed. Not only do these products solve many of the most pressing challenges, but they have also paved a scalable path into the digital future. With an intuitive user interface, users enter a room and operate all of the multimedia technologies from a centralized wireless-enabled touch panel. TP Control allows ITS to provide a new level of support through remote management, monitoring and troubleshooting equipment, reducing travel costs to the many different campuses and centers across the island state. AMX’s Resource Management Suite allows UH ITS to schedule and automate all video walls, monitors, projectors and associated equipment to power on and off, ensuring that they maintain an efficient balance between productivity and energy savings.

The Impact:

The Flagship Manoa campus, home to ITS, now provides multimedia videoconferencing facilities that are readily available to staff, students and departments, so collaboration among neighbor island campuses and institutions is easily facilitated. All of these issues had to be overcome without hiring new employees.

The University of Hawai’i Information Technology Center