WarrantyThe AMX Warranty and Return Policy can be viewed/downloaded at the links below.
For the U.S. Warranty Policy, please click here (PDF).
For the International Dealer or Distributor Warranty Policy, please click here (PDF).
For the Government Extended Warranty, please click here (PDF).
For the U.S Advanced Exchange and Extended Warranties, please click here.
Additionally, AMX offers its U.S. domestic channel partners two new Warranty extension programs to our Advanced Exchange and Standard 3-Year and 1-Year Product Warranties. These new optional programs extend the Warranty privileges as offered and defined in AMX's Domestic Channel Partner Llimited Warranty, Disclaimer and License Policy.
1-Year Extended Advanced Exchange (FG-SF-2012-02)
The new Extended Advanced Exchange program effectively extends the 'no fee' terms of AMX's Advanced Replacement Policy to a full year from product ship date. This new program is offered to our domestic channel partners at a cost of 5% of product MSRP at time of purchase.
5-Year and 2-Year Extended Warranties (FG-SF-2012-03)
The new 5-Year and 2-Year Extended Warranty program will extend the Warranty privileges offered and defined in AMX's Domestic Channel Partner Limited Warranty, Disclaimer and License Policy terms and conditions for up to 5 years from ship date on specific products that carry a standard 3-year product warranty or up to 2 years from ship date for specific products or components that carry a 1-year product warranty. This new program is offered to our domestic channel partners at a cost of 7% of product MSRP on all qualified AMX products at the time of purchase.
These programs require a quote from AMX to certify cost and product authorization and registration. To qualify for either option, the Extended Advanced Exchange FG or Extended Warranty FG must be associated to a specific product serial number. Additionally, all products utilizing either of these FG numbers require an authorized AMX RMA through AMX Technical Support.